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Evidence Guide: PSPGSD004 - Administer delivery of financial and other benefits

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGSD004 - Administer delivery of financial and other benefits

What evidence can you provide to prove your understanding of each of the following citeria?

Determine entitlements and allowances

  1. Determine individuals’ eligibility for government products or services.
  2. Apply eligibility tests or checks to confirm payment stream, entitlements and allowances.
  3. Identify and accommodate special needs.
  4. Offer a package of services and benefits which matches needs and entitlements.
Determine individuals’ eligibility for government products or services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply eligibility tests or checks to confirm payment stream, entitlements and allowances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and accommodate special needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer a package of services and benefits which matches needs and entitlements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer ongoing entitlements and obligations

  1. Fulfil the government’s obligations.
  2. Support the recipients’ obligations to the government.
  3. Action, as needed, breaches, suspensions and restorations.
Fulfil the government’s obligations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support the recipients’ obligations to the government.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Action, as needed, breaches, suspensions and restorations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer payments and benefits

  1. Grant payments or benefits.
  2. Make adjustments to payments and benefits consultatively with the individuals concerned.
  3. Confirm and review payments and benefits.
  4. Identify and recover errors and debts.
Grant payments or benefits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make adjustments to payments and benefits consultatively with the individuals concerned.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm and review payments and benefits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and recover errors and debts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process payments

  1. Establish entitlements and record obligations, if required.
  2. Initiate transactions having confirmed individuals’ preferred option for payment delivery.
  3. Authorise and send payments.
Establish entitlements and record obligations, if required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate transactions having confirmed individuals’ preferred option for payment delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Authorise and send payments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine entitlements and allowances

  1. Determine individuals’ eligibility for government products or services.
  2. Apply eligibility tests or checks to confirm payment stream, entitlements and allowances.
  3. Identify and accommodate special needs.
  4. Offer a package of services and benefits which matches needs and entitlements.
Determine individuals’ eligibility for government products or services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply eligibility tests or checks to confirm payment stream, entitlements and allowances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and accommodate special needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer a package of services and benefits which matches needs and entitlements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer ongoing entitlements and obligations

  1. Fulfil the government’s obligations.
  2. Support the recipients’ obligations to the government.
  3. Action, as needed, breaches, suspensions and restorations.
Fulfil the government’s obligations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support the recipients’ obligations to the government.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Action, as needed, breaches, suspensions and restorations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer payments and benefits

  1. Grant payments or benefits.
  2. Make adjustments to payments and benefits consultatively with the individuals concerned.
  3. Confirm and review payments and benefits.
  4. Identify and recover errors and debts.
Grant payments or benefits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make adjustments to payments and benefits consultatively with the individuals concerned.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm and review payments and benefits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and recover errors and debts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process payments

  1. Establish entitlements and record obligations, if required.
  2. Initiate transactions having confirmed individuals’ preferred option for payment delivery.
  3. Authorise and send payments.
Establish entitlements and record obligations, if required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate transactions having confirmed individuals’ preferred option for payment delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Authorise and send payments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Determine entitlements and allowances

1.1 Determine individuals’ eligibility for government products or services.

1.2 Apply eligibility tests or checks to confirm payment stream, entitlements and allowances.

1.3 Identify and accommodate special needs.

1.4 Offer a package of services and benefits which matches needs and entitlements.

2. Administer ongoing entitlements and obligations

2.1 Fulfil the government’s obligations.

2.2 Support the recipients’ obligations to the government.

2.3 Action, as needed, breaches, suspensions and restorations.

3. Administer payments and benefits

3.1 Grant payments or benefits.

3.2 Make adjustments to payments and benefits consultatively with the individuals concerned.

3.3 Confirm and review payments and benefits.

3.4 Identify and recover errors and debts.

4. Process payments

4.1 Establish entitlements and record obligations, if required.

4.2 Initiate transactions having confirmed individuals’ preferred option for payment delivery.

4.3 Authorise and send payments.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Determine entitlements and allowances

1.1 Determine individuals’ eligibility for government products or services.

1.2 Apply eligibility tests or checks to confirm payment stream, entitlements and allowances.

1.3 Identify and accommodate special needs.

1.4 Offer a package of services and benefits which matches needs and entitlements.

2. Administer ongoing entitlements and obligations

2.1 Fulfil the government’s obligations.

2.2 Support the recipients’ obligations to the government.

2.3 Action, as needed, breaches, suspensions and restorations.

3. Administer payments and benefits

3.1 Grant payments or benefits.

3.2 Make adjustments to payments and benefits consultatively with the individuals concerned.

3.3 Confirm and review payments and benefits.

3.4 Identify and recover errors and debts.

4. Process payments

4.1 Establish entitlements and record obligations, if required.

4.2 Initiate transactions having confirmed individuals’ preferred option for payment delivery.

4.3 Authorise and send payments.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

reading complex, formal documents including legislation and guidelines and explaining them to people from diverse backgrounds

applying workplace safety procedures in the context of government service delivery

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of circumstances and complexity of needs in the context of government service delivery

special needs of applicants

special assistance available

mutual obligations, rights and responsibilities

legislative requirements for entitlements and allowances

methods of preventing or minimising debt

legislation, policy, procedures and protocols relating to government service delivery, including work health and safety and environment